Monitoring and Controlling: Stakeholders
13.4 Control Stakeholder Engagement
Process Definition
Controlling stakeholder engagement involves monitoring stakeholder relationships and adjusting the plan through integrated change control, when necessary, to meet the needs and expectations of all the stakeholders. Success in this phase ensures efficient engagement from stakeholders and successful resolution of problems.
Process Assessment
Once the project plan is in place, managing stakeholders is one of the biggest jobs of the project manager. Making sure the customer/sponsor is happy with progress, and making sure the executing team has the resources necessary to execute consumes most of the time of the project manger.
Figure 46. Control Stakeholder Engagement: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 410. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.
- Team Meeting Best Practices: Conducting good meetings is a tool and technique for controlling stakeholder engagement.
- Work Performance Data: This homework problem from PMGT 614 calculates earned value variances. This information supports project document updates as an input by providing information that will be communicated to project stakeholders.
- Change Request: This change from PMGT 614 helps put a project back on track through stakeholder engagement. Change requests are a frequent output of this process.