Planning: Quality
8.1 Plan Quality Management
Process Definition
The ISO 9000 definition of quality is "the degree to which a set of inherent characteristics fulfill requirements." Planning project quality involves defining all the requirements for which quality control is necessary on a project and planning the activities required to demonstrate compliance. Outputs of the quality planning process can include the following: a quality management plan, quality metrics, quality checklists and a process improvement plan.Process Assessment
I've never had to perform this process. When I work on projects large enough to perform quality management, I always have a quality manager who provides this plan to me.
Figure 18. Plan Quality Management: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 232. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.
- Fence Quality Plan: A sample project quality management plan for a fence construction project. The quality plan is the primary output for the "Plan Quality" process, addressing the quality policies of the organization and how they will be conducted.
- Example Quality Control Plan: An example quality management plan (output) for improving project management.
- Additional Quality Planning Tools: The Three Dimensions of Quality for a Project Manager: A paper describing three different quality concerns for the project manager -- product quality, project quality and project management quality. This encompasses tools and techniques for the "Plan Quality Management" process.